At TRB Battery (trbpack.com), we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a simple and transparent refund and return policy. Please review the details below to understand how we handle returns and refunds.
1. Returns
You may return most items within 30 days of the purchase date for a full refund, subject to the conditions outlined below.
Conditions for Returns:
- Product Condition: The item must be unused, in its original packaging, and in the same condition as when you received it.
- Exclusions: Some products, such as customized or personalized items, may not be eligible for return. We also do not accept returns for items that are damaged due to misuse or improper handling.
To initiate a return, please contact our customer service team at [Your Email] or [Your Phone Number]. We will provide you with return instructions and a return authorization.
2. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Shipping Costs:
- Return Shipping: The customer is responsible for the cost of return shipping unless the item is defective or incorrect.
- Original Shipping Fees: Shipping fees are non-refundable, except in cases where the item is defective or an error occurred in fulfilling your order.
3. Exchanges
If you would like to exchange an item for a different size or color, please contact our customer service team. Exchanges are processed as returns, and new orders will need to be placed for the replacement item.
4. Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us immediately at [Your Email] or [Your Phone Number]. We will arrange for a replacement or full refund, including return shipping costs.
5. Non-Refundable Items
Some products are not eligible for returns or refunds, including but not limited to:
- Gift cards
- Downloadable software products
- Health and safety products that have been opened
6. How to Contact Us
For any questions regarding your return or refund, please reach out to our customer service team at:
TRB Battery
Email: [email protected]
We are committed to resolving any issues as quickly and efficiently as possible.